Privacy Policy for Aqua Bathware Co.
At Aqua Bathware Co., we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect personal data collected through our online platform and during the provision of our services, including the design, manufacturing, and installation of bathroom furniture, custom vanity units, shower screens, bathtubs, and bathroom accessories. We adhere to applicable privacy laws and regulations, including those in Australia.
1. Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Personal Identification Information: Such as your name, email address, postal address, phone number, and other contact details when you inquire about our services, place an order, or register on our site.
- Project-Specific Information: Details related to your bathroom renovation projects, including dimensions, design preferences, material choices, and specific requirements for custom joinery solutions.
- Transaction Data: Information related to your purchases, payment methods, and billing details.
- Correspondence: Records of communications with us, including emails, phone calls, and online chat interactions.
- Technical Data: Information collected automatically when you visit our online platform, such as your IP address, browser type, operating system, referring URLs, and browsing patterns. This is typically collected through cookies and similar technologies.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Providing Services: To process your orders, design and manufacture bespoke products, provide installation services, and manage your projects from inquiry to completion.
- Communication: To respond to your inquiries, provide customer support, send service updates, and inform you about changes to our terms or policies.
- Improving Our Services: To understand how our online platform is used, analyze trends, and gather demographic information to enhance our product offerings, website functionality, and overall customer experience.
- Marketing and Promotions: With your consent, to send you promotional materials, newsletters, or information about new products, services, and special offers that may be of interest to you.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted third-party companies and individuals who perform services on our behalf, such as payment processing, data analytics, website hosting, marketing, and installation contractors, ensuring they adhere to strict confidentiality and data protection obligations.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order, government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods. Despite our efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
5. Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:
- Access: The right to request access to the personal data we hold about you.
- Correction: The right to request the correction of inaccurate or incomplete personal data.
- Deletion: The right to request the deletion of your personal data under certain circumstances (e.g., when the data is no longer necessary for the purposes for which it was collected).
- Objection to Processing: The right to object to the processing of your personal data where we rely on legitimate interests as the legal basis for processing.
- Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
- Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in Section 7.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any changes on this page and encourage you to review it periodically. Significant changes will be communicated more prominently.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Aqua Bathware Co.
147 Flinders Street,
Suite 3A,
Melbourne, VIC 3000,
Australia